5

For the first time in long time I FOUND FINNALY a good and honest repair shop. Josh the manager and Aaron took care of my SUV, and it was fast. Power steering pump replaced. Price wa a lot better than the Dodge dealership. I recommend this place in Monroe. It is safe from all points of view.

1

Pros: They got me in within 24 hrs of my initial call. Replaced the bad pump within 36 hrs of initial call. The car was already diagnosed so i knew it needed the inverter water pump. I was told on my initial call it would be 445 out the door. Cons: I was charged a diagnostic fee of 175.04. Charged 682 for the repair. Total charges 885. When I asked why the cost doubled from the previous day there was no coherent answer. That is the very definition of click bait. Told its one price, bring it in and being charged another price. I was backed into a corner from the get go being charged for a second diagnostic fee. Couldn't afford that and repairs at the dealership both. Next time I'll go straight to the dealership.

Hello Amy, I do apologize for the process in communicating the cost to repair your car. When you first came in, it was for the engine water pump because that is what Goodyear had recommended when you had taken your vehicle there for your inspection. Since there was large uncertainty regarding the required repair for your vehicle, you and I both decided it would have been best to properly diagnose the vehicle since your car has more than one water pump for each cooling system on the vehicle. Again my apologies for the communication, I'll be contacting you by phone to follow up on this Best regards, Josh

- Monroe Foreign Auto
5

They went above and beyond to track down the issue with my car. The new service writer/manager knows her stuff! Date of this post 11/2024.

Dear Jennen, Thank you for your kind review! ~Christina We really appreciate you taking the time to leave a good review! We are glad us replacing your spark plugs remedy the issues with your Juke. Please let us know if there is anything we can do for you in the future!

- Monroe Foreign Auto
5

Thank you Chris for the help with my car and recommendations!

Thank you for the review! It was a pleasure helping you and i look forward to seeing you in the future!

- Monroe Foreign Auto
5

I have had two recent positive experiences with with Monroe Foreign Auto, and would gladly recommend them to anyone! Great communication & reasonable prices. They showed a lot of generosity when they discovered irreparable engine damage on a Mitsubishi truck I asked them to look at for a no-start issue. They would have been justified in charging me for more than they did in the end, but they were sympathetic with my situation. Most recently, they did a pre-purchase inspection for me on a 2000s Subaru Outback. I got a very comprehensive report, including input on which items were high-priority work versus preventative maintenance. Thanks Chris, Josh, and all the techs who took a look at my cars!

Marijn, thank you so much for the five star review! We are always glad to hear back from our customers, and we look forward to helping with the Subaru in the future.

- Monroe Foreign Auto
5

This shop is amazing , great experience, Josh & Chris are wonderful & great customer service

Thank you Kayla for the kind words! We are glad you had a great experience with us and look forward to helping in the future. Chris and Josh

- Monroe Foreign Auto
5

So glad we found them. Brought my car in for a noise and they did a full inspection and researched the noise. Found it was a common issue with the car and no repairs were needed. I expected a larger bill but they only charged 30 minutes of tech time. Will definitely be back.

Thank you for the Five star review Gail! We take pride in only doing what is best for our customers. Chris We look forward to helping with any future issues that may come up.

- Monroe Foreign Auto
5

Been going here for years and they always take care of me here. Great shop with a really good turn around time as well!

Chris, Thank you for the five star review! We strive to do the best work in a timely manner, we look forward to helping you in the future! Chris

- Monroe Foreign Auto
5

They deserve five stars 🌟

Thank you for the five stars Akbar! We appreciate your trust!

- Monroe Foreign Auto
4

Did a good job, however refused to service my vehicle

Hello Morgan, and thank you for the review. I am glad we were able to help with the programming of your key, and I am sorry we were not able to continue with the wiring diagnosis on your Nissan. I hope you are able to get it up and running again. We look forward to helping you in the future Sincerely Chris

- Monroe Foreign Auto