After purchasing a used car and only driving it for only 100 miles before it broke down on the side of the road, we were in need of some answers. Luckily, we had our car towed to Monroe Foreign Auto. Bret was extremely helpful and empathetic to our situation. We told him that the repair would have to go through a warranty service, and he graciously offered to advocate for us by being the go-between. He gave us constant updates about the process of having the car repaired, and was able to relay what the warranty service was saying in reference to what that meant for us. He gave us sound advice and explained our options in a way that made us feel like someone was looking out for us. In the end, a fine print technicality in our warranty did not end up covering all the needed repairs, and any work done would have likely be coming out of our pocket. But instead of allowing us to be taken advantage of by a warranty service that would not commit to fixing the problem until a costly amount of work was completed, he told us the truth about the situation, and saved us a lot of money. We are extremely appreciative of Bret’s professionalism, kindness and honest approach to running a business and taking care of the vehicles in our community. If we ever have a need them again in the future, we will definitely take our vehicle to Monroe Foreign Auto Repair, as well as recommend their service to anyone else.
Thank you for taking the time to re cap your experience Kellee, it means a lot to Bret and the rest of our team!
- Monroe Foreign Auto