I used to go to apex auto which I absolutely loved, they had great prices, great people, and amazing quality. Then they changed owners and are now Monroe foreign auto. If I could give you zero stars I would!! Completely opposite of what Apex auto was. They wanted to charge me 1100 for something more simple (new brakes, brake flush and said I needed a new hose) so I left and went to les schwab, and les schwab charged me 500 initially then after deeper inspection went down to only 400 seeing some systems were still okay (thanks for the honesty les schwab) and said I did not need a new hose only brakes. Foreign auto also charged me about 80 dollars for the inspection which apex never did and neither does les schwab. Then I took the inspection sheet foreign auto gave me and gave it to les schwab and come to find out foreign auto didn’t even fill out my inspection sheet fully it was about 1/3 done!!! So les schwab did another inspection for free to make sure everything was actually looked at. This place is a rip off. You should refund my 80 dollars for a half done inspection. They charge double for everything than anywhere else!!!! Will never go back. Ever. I miss apex auto. Les schwab has a new customer! You try to say it was 868 but you forget the additional 200 plus dollars you guys tried to charge additional for work that needed to be done for again simple maintenance, so with that it was almost to 1100 including taxes. I had way more work done when it was just apex and the amount I paid was like 500 including water pump needing to be replaced. Foreign auto again is a rip off as the other car shop even said your prices were a rip off. I usually don’t leave bad reviews either but your pricing deserved it when I got other opinions
Hello Alayna. I appreciate your feedback and I am sorry that we did not earn your business. I know there are shops out there that may charge less on a given job, but our pricing structure enables us to give our customers the best possible repairs, performed by highly skilled technicians, with the best parts, backed by the best warranty (3yr/36,000 miles). I feel that there is good value in the way that we do business. Just to touch on the points you made, the $72.14 that we charged for your inspection is half an hour of shop time, and is pretty standard for repair shops, but if you do not feel that there is a value in that to you, I will be happy to refund it. I feel that the $868.70, which included the inspection price, to repair your brakes is also in line with the industry standard. As for our shop itself, we are still under the same ownership, but combined the two shops into one location just over a year ago, and our pricing structure has remained the same. Our goal is to build long term customers by offering great service performed by skilled technicians, using quality parts, and backing it up with an unbeatable warranty.
- Monroe Foreign Auto