I like the text report of what is needed to be done however I think they’ve lost the personal touch and engagement that brought me there.
Stacy, Thanks for these notes as they cover a couple of points we've been working on lately. While we've recently started to use some new tools to better communicate with our customers, we're committed to re focusing and making sure the added convenience doesn't come at the expense of the time we spend in person and on the phone helping you make the right decisions for your vehicle. This is very important to us and I appreciate you sharing your observations. Thanks, Greg
- Monroe Foreign Auto