Monroe Auto Repair

Justin said this business was really easy to work with. It was a really easy experience. They taught him everything right off the bat.

Bill said he liked the people. They do good work.

Addy said he would recommend this business for service.

Bill said his vehicle seems to be running well. They got it back to him within the estimated time.

Russel said this business did excellent work. They were up-front about the cost and he was very pleased with them.

Rob said the employees were honest and friendly.

Spoke with Ruth. She said she was not present during Mike's visit at this business, but he did not tell her anything bad about his experience.

Darryl said he would recommend others to this business.

Branden said he was having an issue with his vehicle and he took it to this business, where they did a diagnostic. They ended up installing a part but the next time he went to start his vehicle it had done the same thing. They were very responsive and tried to reproduce the issue but it only happened that once. They gave a fair attempt to fix this issue and he is not displeased. He said he feels they are very responsible and he would recommend them for service.

If I could rate this a 0, I would. I had Mike and his team install a pair of headlamps into my Subaru which costed over $200. Now, 9 months later, I take it into Marysville Subaru because one of my headlamps burnt out already. I had a weird feeling about it, so that's why I took it to the manufacturer. After a quick review, they said it was in fact a wire harness that had melted because the headlamp was too close which means the bulb itself was installed incorrectly. I called Mike to try and resolve this issue politely, but even after him trying to argue with me and speaking to a Subaru technician he still denied the fact it was his teams fault for a bad install. CRAZY! I opted from arguing and asked if he was going to pick up the tab or tell me to stick it and move on... Now I am responsible for a $130 wire harness and install. Is that amount of money worth losing a customer over and receiving multiple 1-star reviews? I don't, but he does apparently.