I can’t say enough good things about Chad, the new owner of MFA. I had the clutch and rear main replaced in my older Subaru at MFA a little over a year ago. I was then transferred to DC, so I drove the car out there, put it in storage, and then drove it back to Portland. I’d only put ~7Kmiles on it. When I started driving it again, I noticed little pools of oil beneath it. A few oil change guys looked at it and said the rear main was leaking. I wasn’t happy. I called MFA only to learn that Bob retired and sold the shop to Chad. I talked to Chad about it and he said he would take a look if I brought it up. Well, before I could get it up there, the clutch went out. I had it towed to a local shop and they tore it down. The clutch disc had literally exploded, damaging the linkage, the fork, pressure plate and fly wheel. Upon further inspection, it turned out that the rear main wasn’t leaking – someone had failed to tighten a nut on the power steering line. Clips were missing, bolts were loose or missing. It really looked like shoddy workmanship. I called Chad again because I clearly couldn’t get the car towed to Monroe. What a nice guy. He didn’t have to do anything – the work had been done under Bob’s watch and Bob is gone – but he did. Chad offered to cover the cost of the replacement clutch, and when it became clear the fly wheel was damaged, he covered that too. I did end up having to pay labor, but in all, it worked out really well. Chad was very reasonable and helpful during the entire process. He was never rude or irritated, and never talked down to me as some mechanics do with women. I truly appreciate our interaction and would now recommend MFA to anyone. Everybody has a bad day, and shops can make mistakes - the true test is in their customer service, and Chad went above and beyond anything I expected. Thanks!